FREQUENTLY ASKED QUESTIONS
ANSWERS TO THE FAQ'S
Our shuttle service is an on-demand service, therefore we recommend you to book to guarantee you a shuttle waiting for you at your arrival or at your departure time. We recommend you to book at least 24hours in advance. Nevertheless, we will do our best to accommodate any last minute request.
We provide transport to and from :
Roissy Charles de Gaulle, Orly and Beauvais airports, Paris City, Paris train stations and Disneyland
We also propose excursions to Giverny, Chateau de Versailles, Vallée de la Loire castles, Normandy trips etc...
You can also have a customized journey.
Our driver will be waiting for you at the customs’ exit, holding a board with your name written on it.
If you don’t see the driver, please contact us on : +33 (0)6 69 98 07 11
You can contact our office to the following number if needed : +33 (0)6 69 98 07 11
From/To Roissy Charles de Gaulle and Orly airports it may take between 45 to 60 minutes, depending on the traffic, unforeseen events and your destination/pick-up place. From/To Beauvais airport, the travel time is around 90 minutes
Since we only provide private shuttle services, in which you will be the unique client, we will drive you directly to your destination.
If your flight is delayed, as soon as you land, please contact our office to the following number : +33 (0)6 69 98 07. If the shuttle scheduled for you had already left, we will send you another. As we have several shuttles working, you will have to wait a few minutes.
Our shuttles are non-smoking and air-conditioned. They can comfortably seat 8 adults, with luggage.
The luggage transport is included in the price of the passenger, so there will be no extra cost.
Yes, you will receive a confirmation by mail within 24 hours after your reservation, with all the details regarding your meeting point and with our phone number.
You need to cancel or change your reservation 24hours before your arrival time.
For international flights, we have to schedule the pick-up time 3 hours before the flight. We can reschedule your pick-up time, but we cannot be held for responsible for any incident occurred by client-requested changes.
For security reasons, international flights require a 2-hour check-in prior to boarding. As Paris is a town with a lot of narrow streets and traffic jams that requires one-hour-time to secure your flight. Therefore, your pick-up time will be 3 hours before your flight time.
Since all of you are arriving at the same time, you have to make one reservation, under one name providing us with all the details needed for picking you up at the airport. While departing, please make the reservations under one name and one time, providing us the details of pick-up places.
We provide car seats for children under 3. Please make your requirement while doing your reservation. Please indicate the child’s age in order to have the correct type of baby seat.
It is entirely at your discretion whether you wish to tip the driver.